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Terms & Conditions

1. General Use:

Welcome to the KIAN Retreats website! By accessing and using this website, you agree to be bound by these Terms and Conditions.


You must be 18 years of age or older to use this website.


You are responsible for maintaining the confidentiality of your account information and password.

 

You may not use this website for any illegal or unauthorized purpose.


2. Booking and Payment:
 

Retreat Package Payment Policy

KIAN Retreats package rates are in USD per person. After a confirmation has been emailed to you, a courtesy hold requires payment within 3 days (72 hours) to secure the reservation. If there is a waitlist, a 24-hour – 6-hour courtesy hold may be offered.

Payments are accepted via International Bank Transfer in USD option based on the current exchange rate for bank transfer payment only), We can not accept any other currencies for bank transfers.

For Visa or Mastercard there is a 3% online merchant processing fee for debit/credit card payment and payment can only be accepted in USD.

Please note that overseas bank transfers and credit card payments may attract additional international transaction fees from your institution that are not included in the retreat package price. You are responsible for paying all banking fees so that the full payment amount of your retreat package rate is received.

Due to limited availability on each retreat, we require full payment to reserve a space for bookings made within 15-30 days of the retreat start date.

Also, if you choose to reschedule (see Retreat Cancellations below) your original retreat date while holding the space with a deposit, the original rate lock guarantee is forfeited and the deposit will be applied to the current published rates at the time of rebooking.
 


3. Cancellations and Refunds:

Cancelation Policy

To book a retreat, you must provide accurate and complete contact information.
We accept various payment methods, subject to change.  Your booking confirmation will be sent to your email address.


We reserve the right to cancel or modify bookings at our discretion. If KIAN Retreats must cancel a booked retreat date for any reason, other than not disclosing pre-existing conditions, you may transfer your full payment to another retreat package and date, or you may request a full refund of your payment to us constituting a full settlement. KIAN Retreats is not responsible for your expenses incurred in preparation for any canceled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.

 

Guest Cancellation Policy

If you cancel (change or postpone) your booked retreat date, KIAN Retreats does not offer refunds for any reason. AAT the discretion of KIAN a portion of your payment, or deposit payment, may be used as credit for another retreat or event date and package. The total dollar amount of the credit will be applied to current rates at the time of rebooking. We will gladly transfer your credit to the name of another person upon your arrangement of that transfer.

Depending on when you cancel, cancellation penalties may apply.

Fees are determined by the following schedule:

  • If you cancel more than 90 days before your retreat or event package start date, 100% of your payment may be applied to another Retreat.

  • If you cancel 60 – 89 days before your retreat or event  package start date, 75% of your payment may be applied to another Retreat. You will forfeit 25% of the price of your retreat.

  • If you cancel 15 – 59 days before your retreat or event package start date, 40% of your payment may be applied to another Retreat. You will forfeit 60% of the price of your retreat.

  • If you cancel 14 days or less before your retreat or event package start date, you will forfeit your entire payment.

Please note that any credit dollar amount from a cancellation will be applied to the retreat or event's current rate at time of rebooking.

 

Travel Insurance

Travel Insurance coverage is mandatory to attend a KIAN Retreat. Simple medical assistance is costly overseas, so it is mandatory to have travel insurance to cover this should the need arise. With most agencies, insurance must be purchased within 7 days of making your reservation. Most importantly, please be sure that your insurance policy covers you for all relevant activities that you will be engaging in on your retreat or event retreat package, especially any action sports like surfing, hiking, cycling, rafting.

We do know that nobody books a retreat with the plan to cancel, but sometimes ‘life happens’ and we recommend that you have travel insurance that will cover you should you need to cancel you trip at the last minute due to unforeseen circumstances.

Please refer to the specific retreat page for cancellation and refund details.


4. Disclaimers and Limitations:

KIAN Retreats is not responsible for any damages or losses arising from your use of this website or your participation in our retreats.
 

We make no warranties, express or implied, regarding the accuracy or completeness of the information on this website.


You agree to hold KIAN Retreats harmless from any claims or damages arising from your use of this website or your participation in our retreats.

 

What happens if Panama’s borders close on the date I’ve booked to come?


Let’s face it, these days we need to be prepared for anything when planning a trip. If Panama’s borders to suddenly close and this prevents you from joining the retreat you’ve booked, your payment amount will be held in credit for you to apply in full to any future retreat date and your travel insurance should cover any travel or flight interruption costs.

 

 

Pre-Existing Condition Disclosure Policy

If you have a pre-existing substance dependence, eating disorder, psychological (phobias, traumas) or significant medical conditions, please be aware that KIAN Retreats is not a medical or rehabilitation facility. KIAN Retreats does not offer any medical or psychological recovery or rehabilitation assistance for any of these conditions. We are a holistic wellness retreat offering natural therapies and experiences for general well-being. If you have a pre-existing condition that may affect your physical or mental experience on the retreat or may affect your interaction with other guests or our team, we respectfully ask that you make us aware of this at the time of booking. This is important so that we can help assess if a KIAN Retreat is right for you. If any pre-existing condition is not revealed to us at booking, and later puts yourself, or others, in a situation of not being able to provide adequate care or alleviate discomfort, then we retain the right to cancel your retreat without providing a refund or credit; forfeiting all payment.


5. Governing Law and Jurisdiction:

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws provisions.


Any legal action or proceeding arising out of or relating to these Terms and Conditions shall be brought exclusively in the courts of the State of Florida.

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